Terms of Use

Introduction

Welcome to Halool.com (the "Site"). HONG KONG HALOOL VISION CO., LIMITED ("we","us","our" or "Halool") owns and operates the Site and provides information, products and services through the Site. Both the Site and the services available through the Site as the "Services".

Before using any of the Services, please read these Teams of Use and any other terms, conditions, notices, policies, and agreements referenced and/or available by hyperlinks on the Site (the "Terms") , which contain rules and other guidelines related to your access, use of the Services. This Terms of Use establishes a legal agreement between you and us.

By accessing and/or using the Site and associated sites, you agree to be bound by these Terms, as updated by us from time to time, which include our Privacy Policy. So your access to and use of the Services may be unauthorized if you do not agree to be bound by these Terms.

Section 1 Access and Use

We only permit individuals who are of legal age in their jurisdiction that can form legally binding contract with us to use the Services. If you are non-adults, you shall obtain parental consent, or be supervised by a parent or legal guardian who is responsible for your use of our Services and compliance with these Terms.

We agree to you accessing the Site and accessing or downloading content from the Site in accordance with these Terms. You may use the Site and content solely for your own lawful and personal purposes. You may not use the Site or content for commercial purposes unless this is permitted under the separate terms referenced in Section 5 below. You agree to comply with all rules, laws and regulations relating to your use of the Site and content, and all directions or instructions we notify you of from time to time regarding your access to and use of the Site and any content (including any notice provided via the Site). You warrant that all information and data that you provide to us through the Site is true, accurate, complete and up-to-date.

Section 2 Account Registration

Without creating a user account ("Account"), you can visit and browse most of the Services. However, other features may require you to create an account, which enhances your experience by enabling personalized features such as order tracking, favorite savings, and prescription management.

By requesting an Account, you warrant to us that you are a natural person who is over the age of 18 years or who has parental or guardian approval to use the Site. We have the sole right to determine your eligibility to register an Account and may reject, or require that you change, any user name, password or other information that you provide to us in registering the Account. Upon creating an Account, you will be asked to provide your email address and create a unique password. You are fully responsible for the activities conducted under your Account, you represent and warrant that any information you provide in connection with the creation of the Account is and will remain accurate and complete, and that you will maintain and update such information as needed.

You may not have more than one Account, and your Account is non-transferable. You may update, edit or terminate your Account at any time through the Site. You acknowledge that we may provide access to your Account to any person using your PIN (Personal Identification Number) , password or other secure access measures we issue to You (Access Tool). You are therefore responsible for protecting your Access Tool and must do everything necessary to protect your Access Tool from unauthorized use or disclosure to any other person and we are not responsible for maintaining the security of Your Access Tool.

Any action or request made by any user of your Account or Access Tool will be deemed to have been made by you and the Instruction will be carried out without further enquiry. You will be responsible for all use of your Account or Access Tool, Instructions provided and consequential transactions whether authorized by you or not. We will not be liable for acting on an Instruction. You must immediately notify us:

(a) if you are or become aware that there is or has been an unauthorized use of your Account or Access Tool, or any other security breach relating to your Account; and

(b) of any changes to your information provided to us as part of the Account registration process.

We retain the right, however, to take any necessary actions to maintain the security of our Services and Accounts, including but not limited to, Account termination, password changes, or requesting additional verification for transactions. This is to ensure the confidentiality of our Services and prevent further damage.

Section 3 Prescription

At Halool, when placing an order that requires a prescription, you represent and warrant that the prescription details are valid and accurate as of the order date. You agree to provide us with a copy of your original prescription for verification to ensure that your purchase information exactly matches your ophthalmologist's prescription. It is your responsibility to use the correct type of prescription associated with the product you wish to purchase from us. If the prescription on the delivered product does not match, do not use the product and contact our Customer Service Team immediately. We are not responsible for problems caused by incorrect prescription information provided by you and by submitting a prescription you are agreeing to this clause.

Section 4 Terms of Sale

To order through our Services, you must provide basic information including your full name, contact details, payment information, frame selection, lens specifications, pupillary distance, and valid prescription. We offer personalized lens services based on your prescription, and an AR service to help you virtually try on frame styles before purchase. You can track your order and enjoy other after-sale services, please refer to Shipping & Tracking , Return & Refund for more details.

Section 5 Unacceptable Activity

You are granted a license for personal use of the Services under the terms and conditions as set forth in this document. The following activities are explicitly prohibited:

• Commercial Use: Do not resell or utilize the Services or any content for any commercial purpose.
• Modification and Reserve Engineering: You are not allowed modify, adapt, translate, decompile, disassemble, reverse engineer, or convert any Services content into any form accessible and interpretable through a standard web browser.
• Copying and Distribution: You are prohibited from copying, replicating, mirroring, distributing, publishing, downloading, displaying, performing, posting, storing, or transmitting any Services content, including but not limited to any trademarks or intellectual property, in any form or by any method.
• Data Extraction: The use of any manual or automated software, devices, bots, spiders, or similar data gathering and extraction tools to crawl or spider any page of the Services or to collect information from the Services or any user is strictly forbidden.
• Harvesting: You may not harvest or scrape content from the Services for any purpose.

You must not do any act that we would deem to be inappropriate or that is prohibited by any laws applicable to the Site, including:

(a) posting, uploading, emailing, transmitting, distributing, storing, creating or otherwise publishing through the Site any unacceptable content;

(b) breaching the privacy (including uploading private or personal information without an individual's consent) or other of the rights of individuals; and

(c) posting or transmitting to the Site any content which is incorrect, false or misleading.

If we allow you to post any information to the Site, we have the right to take down this information at our sole discretion and without notice.

Section 6 Intellectual Property

All trade marks on this Site are owned, or used under licence, by us. Nothing contained on the Site should be construed as us granting you any licence or right to use or reproduce any of these trade marks.

The Content is protected by copyright laws and is owned, or used under licence, by us. You agree not to do any of the following (unless expressly permitted under these Terms or other terms in place with us):

(a) copy, post, publish, transmit, sell or redistribute the content or any portion of it;

(b) modify or create derivative works from the content; or

(c) access, monitor or copy any content using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.

We feature a variety of content, including designs, images, graphics, text, video clips, and other materials, all of which are the sole property of Halool or our licensed partners. This content, as well as the arrangement and presentation of the Services, is protected by international copyright laws.

Trademarks, service marks, trade names, and the distinctive visual and textual elements of the Services ("Trademarks") are owned by us and may not be used without our explicit written permission.

You are granted a limited license to view the content on the Services for personal and non-commercial use. Any reproduction, distribution, or public display of the content or Trademarks without the prior written consent of Halool is prohibited. Altering or removing copyright and trademark notices from the content is not permitted. The unauthorized use, reproduction, or distribution of our content or Trademarks is strictly forbidden and would constitute a breach of intellectual property rights, privacy laws, and other relevant legal standards.

Section 7 Copyright Policy

We are dedicated to protecting copyright. We will remove content if we believe it infringes on someone's intellectual property rights. We respond to all valid notices and comply with the Digital Millennium Copyright Act of 1998 (DMCA), taking appropriate action, which may include removal of the content or disabling access.

If you believe your copyright has been infringed, please notify us and provide the following details:

(a) evidence that you are the rights holder or their representative;

(b) identification of the copyrighted work and the infringing material;

(c) details sufficient to locate the infringing material on our Services;

(d) your contact information, including name, address, phone number, and email;

(e) a statement that the complained-of use is unauthorized; and

(f) a declaration, under penalty of perjury, that the information in your notice is accurate.

Section 8 User Review

By sharing comments, images with comments ("User Review"), you retain the rights to your review. However, you agree to give us a worldwide, non-exclusive license to use, alter, reproduce, distribute, and publicly display this content for a range of purposes, such as showcasing genuine user feedback and product improvement.

You acknowledge that you have the right to share User Review and that User Review does not violate the rights of third parties. We can use your review without payment or re-request. When you share User Review, you also allow other users to access and use it. We may inspect, change or remove User Review that may violate the law or our rules. We are not responsible for how User Review is used under the license you provide. Using our services means you agree to these terms.

Section 9 Third-Party

Certain content on the Site, including statements, representations and information, is provided by third parties and we cannot guarantee that it will be up-to-date or accurate. Content does not take into account your personal circumstances and should not be relied upon as the basis of any decision you make. You should undertake your own enquiries and seek independent advice before making any decisions in relation to the subject matter of the content. The content provided by third parties on the Site shall not be deemed to endorse, recommend, approve, guarantee or introduce any third party.

Whilst we have taken care in preparing the content available through the Site, such content is provided to you on an ‘as is’ basis.

Section 10 Errors and Defects

We are committed to providing accurate and timely information on our Services. However, we recognize that errors and inaccuracies may occur. We reserve the right to correct any mistakes, update content, or modify product descriptions, pricing, and availability at any time without prior notice. We are not liable for any consequences resulting from the use of information that may be out of date or incorrect. We recommend that you verify any critical information before making decisions based on the content provided on our Site. It is your responsibility to be aware of any changes to our Services by regularly checking for updates.

Section 11 Facial Data Collection

Our website features a Lens Scanner tool designed to assist you in obtaining optical parameters from your prescription glasses. Additionally, we offer an AR Try-On Service that requires the collection of facial data to provide a personalized virtual try-on experience.

We collect facial data for the sole purpose of enhancing your AR Try-On Service experience. By using the AR Try-On Service, you consent to the collection and use of your facial data. We are dedicated to safeguarding the confidentiality and security of your data. You retain the right to access, modify, or request the deletion of your facial data.

Section 12 Disclaimer of Warranty

We do not guarantee that access to the Site will be uninterrupted or error free. The operation and functioning of the Site are reliant on our own, and our technology and telecommunications partners’, operational processes in respect of computers, computer networks and telecommunications.

Disruptions to these processes may result in the Site being unavailable from time to time and you acknowledge that you may not be able to access the Site or your Account or related services during such periods.

You must take your own precautions to ensure that accessing the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference or damage to data, hardware or software which arises in connection with your use of the Site.

Section 13 Termination

If you breach any provision contained in these terms, we may, after providing prior written notice to you:

(a) temporarily suspend or disable the Site or your access to the Site (or any part of the Site, including access to any content); or

(b) permanently cease operating the Site.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW:

(A) HALOOL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY INFORMATION), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES;

(B) WITHOUT LIMITING THE FOREGOING, HALOOL WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR FROM ANY PRODUCTS OR THIRD PARTY MATERIALS, INCLUDING FROM ANY VIRUS THAT MAY BE TRANSMITTED IN CONNECTION THEREWITH;

(C) YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR ANY PRODUCTS OR THIRD PARTY MATERIALS IS TO STOP USING THE SITE; AND

(D) THE MAXIMUM AGGREGATE LIABILITY OF HALOOL FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (I) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO HALOOL TO USE THE SITE, AND (II) TEN U.S. DOLLARS ($10).

ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS DOCUMENT) ARE MADE FOR THE BENEFIT OF BOTH HALOOL AND THE AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

Indemnity

To the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless Halool and the Affiliated Entities, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys’ fees) arising out of or relating to (a) your use of, or activities in connection with, the Site; and (b) any violation or alleged violation of this Terms of Use by you.

Links

This Website may contain links to third party websites (such as to Third Party Providers or to members of Halool). These links are provided for convenience only and may not remain current or be maintained. These links do not indicate any endorsement or approval by us of the third party websites or the products, services and information provided on such websites. We are not responsible for the content or privacy practices associated with linked websites. You acknowledge and agree that all access to and use of any such third party websites and use of the website's products, services and information is solely at your own risk.

Cookies

(a) We generally use cookies to make a record of your visits and track usage patterns. The information we may record includes:

(i) your server address;

(ii) your top level domain name;

(iii) the date and time of access to the Site;

(iv) pages accessed and documents downloaded (if any);

(v) the previous website(s) visited; and

(vi) the type of browser software in use.

(b) We use this information for various purposes, including:

(i) to manage and improve the Site;

(ii) statistical purposes; and

(iii) to determine whether you have previously used parts of the Site or to identify the pages you have accessed.

(c) You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. If you disable cookies on your browser or device, you may not be able to fully experience all features of the Site.

Overseas Access

The Site may be accessed throughout the United States of America and overseas. We make no representations that the content or the Site complies with the laws of any country or region outside the U.S.. If You access the Site from outside the U.S., you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.

Section 14 Severability

If all or part of any one or more provisions of these Terms are judged void, invalid or unenforceable in all the circumstances, that portion will be severed to the minimum extent required and will not affect the validity or enforceability of the remaining provisions.

Section 15 Force Majeure

We will not be liable for a failure in the performance of obligations under these Terms by reason of strikes, riots, fire, explosions, acts of God, epidemics or pandemics, war, governmental action or direction, telecommunications or internet outages or any other cause which is beyond our reasonable control.

Section 16 Governing Law

These terms are governed by the laws of the United States (including federal arbitration law) and the State of California, U.S.A., without regard to its principles of conflicts of law, and regardless of your location.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND HALOOL, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT HALOOL AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION PROVISION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THE ARBITRATION PROVISION OR ANY PORTION OF THE ARBITRATION PROVISION. ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR AND NOT BY A COURT OR JUDGE.YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Terms of Use. The Consumer Arbitration Rules are available online at AAA’s official website. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will follow this Term of Use and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Term of Use, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

Section 17 Miscellaneous

This Terms of Use does not create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Halool. If any term herein is found to be unenforceable for any reason, that term will be considered separable from this Term of Use and will not affect the enforceability of any other term.

You may not assign, transfer or sublicense any of your rights or obligations under this Agreement. We may assign, transfer or sublicense any or all of our rights or obligations under this Term of Use without restriction. Neither party’s waiver of any breach under this Term of Use will be considered a waiver of any earlier or later breach.

Any headings in this Terms of Use are for convenience only. The term “including” and its variations will be interpreted as if followed by the phrase “without limitation.” This Terms of Use, including any incorporated terms, is the entire agreement between you and Halool relating to its subject matter, and supersedes any earlier or contemporaneous agreements or understandings between you and Halool relating to that subject matter. Notices to you may be made by posting to the Site or by e-mail, or by regular mail. Halool will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.

Section 18 Variation

We may vary or modify these terms by posting the updated Terms on the Site. We vary or modify the features or functionality of the Site or modify any content from time to time. We may notify you of any variation or modification of these Terms and you may expressly accept or reject such variation or modification. If you do not accept the amendments to the Terms, you will have the right to terminate any transaction you may have with us by providing notice to our Customer Service Team.

Privacy Policy

This privacy policy applies to the handling of personal information by HONG KONG HALOOL VISION CO., LIMITED ("we","us", or "our"). We understand the importance of protecting an individual's personal information. This Privacy Policy sets out how we aim to protect your personal information, your rights in relation to your personal information held by us and how we collect, hold, use, disclose, and otherwise manage, your personal information when we provide you with our products and services, and when you access our websites, applications (if any) and social media accounts.

We will regularly review our policies and procedures regarding personal information and may therefore update and amend Privacy Policy from time to time. Any updated Privacy Policy will be made available on the our website, or can otherwise be obtained by contacting us and requesting a copy.

Categories of Personal Information Collected

Personal information is information or an opinion about an identified, or reasonably identifiable, individual. Halool operates an online shopping platform selling genuine contact lenses, sunglasses, frames and providing related consultation services. In conducting this business, or as a result of our other interactions or dealings with you, we may collect your personal information.

The kinds of personal information that we collect will vary depending on our particular interaction or dealing with you. However, generally speaking, the kinds of personal information we collect may include:

• your contact information such as your name, address, telephone number, email address and date of birth. We gather personal identifiers to establish communication and manage your account.
• details regarding the transactions you undertake in respect of our business, including customized items and their specifications, are recorded to facilitate order processing and to keep you informed through receipts and updates.
• your payment details, including the method of payment and your billing address, we collect these finacial information to process payments.
• your account data such as username, password, profile picture, preferences, to customize your experience and ensure account security.
• the customer service data such as your account identifier, log data, email address (if you choose to disclose your email), details of request.
• the social media data such as your social account ID, name, email address, photo, contacts, and any other information that may be or that you make accessible to us when you connect your social media account to your account.
• demographic details like age, gender, to better understand our user base and to personalize our services.
• the usage information such as interactions with the Services (including photos or media uploaded).
• records of our phone interactions with you are kept to improve our support services and document our assistance.
• your location data such as determined through GPS (with your permission), WiFi network, wireless network triangulation.
• your IP address.
• your device identifiers such as Apple's Identifier for Advertisers (IDFA) and Google Advertising ID (ADID).
• your device information such as device type, OS (Operating System) name and version, screen resolution, platform type, device manufacturer and model, language settings, browser type and version, software name and version.

We may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection.

Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.

How We Collect Personal Information

Generally, we collect your personal information directly from you. For example, we may collect your personal information:

(a) when you register or apply for an account with us, request information or services from us, or otherwise provide us with your details;

(b) where you use our websites, applications, products or other online services or otherwise interact with us; or

(c) if you post information to our website, application or any of social media sites or otherwise interact with us.

There may be occasions when we collect your personal information from someone other than you, for example:

(a) from our other service providers that help us provide our services;

(b) from related entities of Halool, including but not limited to holding companies or affiliated companies;

(c) from third parties you authorize to disclose your information to us;

(d) from a publicly maintained record or other publicly available sources of information including social media and similar websites;

(e) from third parties if you connect to our services or register an account with us using an external third-party application, such as Facebook or Google.

Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect that personal information from you.

Purposes for Which Personal Information is Used

Generally speaking, we collect, hold, use or disclose personal information so that we can maintain, improve and provide you with our products and services. Examples of the purposes for which we collect, hold, use and disclose your personal information include to:

(a) contact you regarding your account, including marketing;

(b) facilitate advertisement attribution as part of our marketing campaigns;

(c) determine your approximate location;

(d) monitor the integrity of our services and products to ensure such provision is secure and lawful;

(e) ensure the integrity and consistent operation of our services;

(f) protect our services against cyberattacks, criminal activity, identity theft, or investigation of suspicious activity;

(g) comply with our legal obligations, including as part of conducting routine audits of our services;

(h) enforce obligations owed to us;

(i) determine the effectiveness of features and campaigns;

(j) conduct our business and facilitate the supply of our services to you;

(k) contact you to obtain your feedback regarding our products or services or to conduct other market research;

(l) conduct investigations in cases of fraud, credit or data security risks;

(m) analyse information we collect so that we can administer, support, improve and develop our business and the services we offer (including by monitoring or recording our interactions with you for training purposes);

(n) respond to your support request;

(o) connect your account with your social media handle, and facilitate sharing on your social media account;

(p) facilitate your use of the forum to communicate with the community;

(q) establish, exercise or defend a legal right or to participate in any legal or administrative proceedings; and

(r) comply with the obligations of Halool under any applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities.

In addition to the purposes listed above, we may use your personal information for purposes related to the above purposes, other purposes which we notify you of when we collect the information and for purposes otherwise permitted or required by law.

Where personal information is used or disclosed, we take steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide services or products to you or may be limited in how we can interact with you.

Use of Personal Information for Marketing Purposes

In addition to the purposes outlined above, we may use and disclose your personal information in order to inform you of promotions, competitions, giveaways, events, goods or services that may be of interest to you. This may include we disclosing the information to our related companies or other entities with which we have a commercial relationship or arrangement for the purpose of the other entity contacting you for such marketing purposes. We may also use your personal data to invite you to participate in marketing research, surveys and other similar activities.

You can choose to receive marketing and other promotional materials through various modes including but not limited to email, direct mailers, short message service, telephone calls and other mobile messaging services. In respect of sending telemarketing messages to your telephone number via short message service, telephone calls (voice or video), facsimile and other mobile messaging services, we will do so only if you have provided your clear and unambiguous consent in writing or other recorded form for us to do so. If you do not wish to receive such communications, you can opt-out by contacting us via Customer Service Team or through the opt-out mechanism contained in a marketing communication to you.

Cookies

When you visit our websites or other online services, we will generally leave a ‘Cookie’ in the memory of your web browser. The website or other online service may only function properly if Cookies are enabled. Our websites and online services may use persistent Cookies to authenticate you as a user and display content that is relevant and specific to you.

Cookies are very small files that store information about your visit to and use of a website. Most major commercial Internet sites use them and they make your Internet-surfing more useful and less time-consuming because they store information that is reusable each time you visit our website, such as birthday and other preferences you have chosen to share with us.

Cookies cannot access and read the files on your hard drive. They do allow us to provide information and products that are more meaningful to you without asking you the same questions every time you visit us. You may get Cookies from our advertisers. We cannot pre-screen these Cookies since they come directly to you from other sites. We hope you will want the better service that Cookies allow, but if you prefer, you can set your browser to refuse Cookies. However, by doing that, your access to our website may be compromised or limited. This may also affect the provision of certain services through our website.

Disclosure of Personal Information

We disclose your personal information for the purpose for which we collect it. As a result, generally, we may disclose your personal information for a purpose set out above of this Privacy Policy, to the following persons (whether in your region or overseas). This may include disclosing your personal information to:

(a) related companies of Halool including but not limited to holding companies or affiliated companies located in your region or overseas;

(b) service providers and contractors and other third parties and their respective officers, employees, agents or subcontractors who provide goods or services to us (including our technology service providers, our business consultants, risk, credit, compliance and identification verification companies, legal and accounting firms, auditors, insurers and other professional advisers or administration service providers);

(c) other third parties that are integral to the provision of our services;

(d) people or entities considering acquiring an interest in Halool or any business or assets of Halool;

(e) other parties who invest in or acquire an interest in Halool or any business or assets of Halool; relevant regulatory bodies, government, tax authorities, law enforcement agencies or other administrative, self-regulatory or statutory agencies, or stock exchange or clearing house where required by law; and

(f) any other party to whom you authorize us to disclose your personal data to.

We may also disclose your personal information for other purposes if we notify you of the disclosure at or about the time of collecting the information, we have otherwise received your consent or the disclosure is required or authorized by law. If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.

Overseas Disclosure

We may transfer your personal information to countries/territories outside your region where any of our related companies or service providers may be located. This includes, but is not limited to, the People's Republic of China (including Hong Kong Special Administrative Region) and Singapore. To the extent that we may need to transfer your personal information overseas, we will protect the personal information so transferred and ensure that we provide a standard of protection that is comparable to the protection under applicable privacy protection laws. We take reasonable steps to ensure that any such overseas recipients do not hold, use or disclose your personal information in a way that is inconsistent with the obligations imposed under applicable privacy protection laws.

Links to Other Websites

When you access our websites or other online services, we may provide as a convenience to you links to other websites, including websites operated by our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that website's privacy policy. Those practices may be different than the practices described in this privacy policy, and we encourage you to read each website's privacy policy carefully before you use or submit information to that website. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot be and are not responsible for any information that you may submit to that website.

Security of Personal Information

We take steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

We hold personal information in electronic forms in secure databases on secure premises, accessible only with the appropriate passwords by authorized staff, contractors or agents on a “need to know” basis and is disclosed or shared using secured methods (personal information is encrypted when necessary). Where personal information is held in hard copy, it will be held in controlled, access restricted premises which only authorized personnel or contractors will be permitted to access. The processes and systems we use to secure your personal information include:

(a) the use of identity and access management technologies to control access to systems on which information is processed and stored;

(b) the implementation of strict internal security standards and confidentiality policies when sharing of personal information between related companies of Halool;

(c) requiring all employees to comply with internal information security policies and keep information secure;

(d) requiring all employees to complete training about information security; and

(e) monitoring and regularly reviewing our practise against our own policies and against industry best practice.

We have in place procedures for training our employees about their obligations under this Privacy Policy, disciplining them for failure to follow this Privacy Policy. We also have in place internal procedures to confirm general company compliance with this Privacy Policy.

We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorized by law to retain the information.

Right to Access and Control Your Personal Information

We take steps reasonable in the circumstances to ensure any personal information it holds is accurate, up-to-date, complete, relevant and not misleading. In addition, under applicable privacy protection laws, you have a right to control and manage your personal information that is collected and held by us. If at any time you would like to access or correct or delete the personal information that we hold about you, or you would like more information on our approach to privacy, please contact our Customer Service Team. We will grant access to the extent required or authorized by applicable privacy protection laws and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

For personal data that we have about you, you can:

• delete data: you can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you).
• change or correct data: you can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it's inaccurate.
• object to, or limit or restrict, use of data: you can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
• right to access and/or take your data: you can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

To obtain access to your personal information:

(a) you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;

(b) we request that you be reasonably specific about the information you require; and

(c) we may charge you a reasonable administration fee, which reflects and will not exceed the cost to us for providing access in accordance with your request.

We will endeavour to respond to your request to access or correct your personal information within 14 business days from your request. If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. If you are dissatisfied with our refusal to grant access to, or correct, your personal information, you may make a complaint to the agency with jurisdiction in your area.

Children's Privacy

We do not request or collect personal information from anyone who is deemed as CHILD under the laws of your region/country with prior verifiable parental consent. If you are deemed as CHILD under the laws of your region/country, please do not attempt to fill out any forms on the Site or send us any personal information. If your CHILD has submitted personal information to the Halool website without consent, please contact our Customer Service Team. We will investigate any notification and if appropriate, delete the personal information from our systems. If you are at or above the legal age for CHILD in your area but have not reached the legal age of ADULT, you must have permission from your parent or guardian to use our services.

Privacy Policy for California Residents

The California Consumer Protection Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA) provide specific privacy rights to California residents, you have the rights:

• To reject our sale of your personal information.
• To request that we disclose to you about our collection, use, disclosure and sale of your personal information over the past 12 months.
• To request that we delete the certain personal information we have collected from you in certain situations.

Privacy Policy for Nevada Residents

If you are a Nevada resident, then you have the folloing rights:

• To review, correct, or update your personal information.
• To opt-out of sale or license of your personal information to third parties.

Changes of Privacy Policy

We may update this Privacy Policy to make sure it complies with applicable privacy protection laws and conforms to changes in our business or for other operational or regulatory reasons. When we make changes to this policy, we will update the latest one here and its effective date at the top of this page.

Contact Us

For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications or make a privacy complaint, please contact our

Shipping & Tracking

Shipping Fee

FREE SHIPPING for orders over $ 59 (default Logistics).

Tracking Information

When the logistic information is updated, we will send your a confirmation email with tracking details. Click here to view your order stataus with your Order ID and email address/Phone Number.

Notice

1.If you have left a wrong shipping name, address, or other contact information, please contact Customer Service Team to change your shipping information before dispatch.

2.Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the package. Halool is not responsible for the delivery failure due to incorrect shipping address.

3.Any questions, be free to contact our Customer Service Team, and we will get back to you at the first chance.

HALOOL After-Sales Service Policy

1.Overview

We hope you are satisfied with your purchase! If you are not entirely happy, we offer a simplified return process and professional customer service to ensure a pleasant shopping experience. Please contact our customer service team (via online chat or at order@halool.com) before initiating any returns or exchanges.

2.Warranty and Return/Exchange Period

• 365-Day Product Warranty: Covers material and workmanship defects for 365 days from the date of receipt, excluding damages caused by accidents, negligence, or improper care.
• 30-Day Return and Exchange: You can request a return or exchange within 30 days from the date of receipt.

3. Order Modification/Cancellation and Return/Exchange Details

• Within 24 Hours of Order Payment:
• Customers can request a full refund or an exchange.
• Orders can be modified for free before shipment, including changes to the delivery address (except for country) or merging orders.
• After 24 hours, orders enter the custom production stage. If cancellation or changes are needed, a fee of 30% of the lens cost will be charged, or a 100% store credit coupon can be provided.
• After Order Shipment but Not Yet Received:
• f the shipment is delayed or lost due to logistics issues, customers may choose one of the following options:
• 1.Reship the same product.
• 2.Receive store credit worth 110% of the order amount (excluding shipping).
• 3.Receive a full refund.

4.Return and Refund Handling

Customers can request a refund or exchange after receiving the product. Please follow the steps below based on the specific situation:

4.1 Dissatisfaction with the Product (Non-Quality Issues)

• Options:
• Provide store credit worth 110% of the order amount (excluding shipping).
• Deduct 30% of the lens cost and shipping fee, and refund the remaining amount.
• Customer Service Actions:
• 1. Confirm the reason for the return request is not related to quality issues.
• 2. Clearly explain the deduction details and the refund amount to the customer.
• 3. Provide the return address and request the tracking number for the returned package.

4.2 Product Received with Quality Issues

• Options:
• 1. Reship the same product (limited to one reshipment per order).
• 2. Provide store credit worth 110% of the order amount (excluding shipping).
• 3. Offer a full refund after deducting the shipping fee.
• Customer Service Actions:
• 1. Verify the quality issue using photos or videos provided by the customer.
• 2. Provide the customer with the chosen solution and record their preference.
• 3. Assist the customer in returning the item and monitor the progress.

4.3 Quality Issues Due to Incorrect Customer Information

• Options:
• Provide store credit worth 70% of the order amount (excluding shipping).
• Refund 50% of the order amount after deducting shipping costs.
• Customer Service Actions:
• 1. Confirm that the issue was caused by incorrect information provided by the customer (e.g., prescription or delivery details).
• 2. Clearly explain the deduction details to the customer.
• 3. Provide the return address and process the store credit if applicable.

5. Important Reminders

• Return Address: Please do not return items to the sender’s address on the package. Use the return address provided by our customer service team to avoid processing delays.
• Package Contents: Ensure the returned package does not contain items that are not from HALOOL. We are not responsible for returning such items.
• Provide Tracking Number: After shipping the return package, please provide the tracking number to our customer service team for faster processing.

6. Refund Method and Store Credit

• Refund Method:
• Refunds will be issued back to the original payment method and may take 3-7 business days to process.
• Refunds can only be returned to the payment method used for the original order; changes to the refund account are not allowed.
• Store Credit Usage:
• If the customer opts for store credit instead of a refund, it will be issued immediately to their HALOOL account.
• Store credits cannot be converted to cash or transferred back to the original payment method and are valid for a one-time use only. Any unused balance cannot be retained.